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frequently asked questions

Is it secure to order from this site?

Yes we understand your security concerns. That's why our checkout process is equipped with the most advanced, PCI-compliant, SSL "padlock" 256-bit encryption technology available. Our security certification comes from Verisign, the most trusted business authentication authority, to ensure the private transmission of your data. Click on our VeriSign Trusted logo to confirm that the managers at Family Hospitality are standing behind the security of this transaction, and note the "green bar" Extended Validation indicator on the checkout page where you enter personal information. This means we have passed a thorough screening by Verisign so that you know exactly who you are working with.

Do you keep my personal information?

Yes, your personal information is securely stored in our Ecommerce database with the same SSL 256-bit encryption. You have the option to make this information available for future orders when logging in, so that you do not have to type it again when you come back and shop from us.

Do you sell or trade any of my information?

We do not sell, trade, or share any of your information with anyone under any circumstances without your express permission. Click here to review our privacy policy.

When will my credit card be charged?

Credit cards are charged at the time of shipment. You will receive notification by e-mail when the payment is run through at the time of shipment.

Has my order been shipped?

You can check on the status of your order by clicking on Order Status or by clicking on the link on your order confirmation e-mail to review your order.

How do I track my order?

If a tracking number is assigned to your order, you can track the order by logging in to the Order Status and reviewing your order.

I forgot my account password. How do I retrieve it?

If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new order.

How do I navigate through the site?

There are links and buttons on the site to get you where you want to go. Open the top menu to see links to various categories of products that we offer. If you would like to start over, please Click Here to go to our home page.

How do I find a product?

There are various ways of finding a product. You can browse our online store through categories by clicking on the main menu button links to find what you are looking for, or you can contact us for assistance. If a product is showing out of stock the wait time can be between 1 and 40 days. If you would like to place a backorder for when the item comes in, again please contact us and we will be happy to do so. We apologize for any inconvenience.

How can I get information about your company?

Information about our company is available on the About Us page.

What is your return policy?

Click Here for our return policy information.

How do I contact you?

You can always contact us through our Contact Page or by calling us at +(702) 822-4422

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